Delivery

Postage & Packing

We offer free postage and packing to all orders over £10 going to the UK and Northern Ireland. Orders below £10 will incur a £1.50 delivery charge.

We post all items via The Royal Mail. Recorded Delivery and Next Day/ Saturday delivery will require a signature.

Orders within the EU will be charged £8.50 postage and packing. Orders outside the EU (including the US and Australia) will be charged £12.50 postage and packing.

Special delivery charge of £6.95 for "Next Day" delivery.

Orders placed after 3pm on a Thursday for "Next Day" delivery will be delivered on a Monday unless "Saturday Guaranteed" delivery is selected.

Orders placed after 3pm on a Friday will not be dispatched until Monday.

Orders placed on a Friday before 3pm for "Saturday Guaranteed" delivery will be charged £10.50.

Delivery times are subject to change and can be different due to Bank Holiday postage times.

Any orders over £50 will be sent recorded delivery.

All of our goods come complete with free branded packaging.

Delivery Timescales

We aim to have orders with you within 3 working days, unless the item is out of stock in which case we would contact you quoting a new delivery date at which point you will have the opportunity to cancel your order if you are not happy with the time quoted.

We send orders out by first class and first class recorded delivery which requires a signature as proof of receipt, we aim to send orders out the day they are received (within office hours) which should mean that the item will be with you the next day, however please allow an additional 1-2 days.  The 3 days quoted are usually the worst possible case but should only be used as a guide as 1st class and 1st class recorded delivery items via the Royal Mail are not a guaranteed service.

Please note, some Thomas Sabo jewellery items can take up to 21 days for delivery due to hallmarking.

Orders outside the UK and Northern Ireland should be received within 5-10 working days.

Orders outside the EU should be with you within 10-15 working days but this is not a guaranteed service.

Please feel free to contact us on 01482 679365 / 864072 or email info@xenjewellerydesign.co.uk if you wish to check availability or delivery timescales.

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